Environmental
Services
PPh Group,
a specialized division of the Philadelphia Protestant Home,
is dedicated to providing innovative management and consulting
solutions to the health care industry. Quality care and
services for aging individuals within a community is the
Protestant Home’s heritage. PPh Group mirrors this
image in its business practices while also supporting organizations
in acute care and other health care settings.
PPh Group offers an array of supportive services in a variety
of business lines.
There
are many factors that impact an organization’s ability
to provide affordable yet important and necessary services
for residents within a community. Cuts to reimbursement,
a growing senior population with increasing expectations
and family dynamics that can create customer relations issues,
all point to a critical need. How does an organization contain
or reduce costs while enhancing and expanding services?
Our Environmental
Services Team is poised to work with you. Their level of
experience and working knowledge is an essential foundation
to our organization. They work or have worked in the same
trenches as you do. Their approach would be to work side-by-side
with your team in gaining a clear understanding of your
objectives. Peer-to-Peer they will work together in developing
customized programs and services to meet the exact needs
that you have outlined. If budgeting or expense reduction
is an area of focus, they will help you design a system
of checks and balances that leads to improved fiscal management.
Vendor reviews and product analysis can be conducted to
help you get the expense line items within budget.
This
area of support covers every aspect of the physical plant,
grounds, security, fixtures, furniture and related systems
management. A critical responsibility of this department
is to maintain and enhance the environment. This goes beyond
cleaning and repairing equipment. The complete comfort with
the living spaces and the feeling of a beautiful ambience
is in this group’s hands. They contribute in many
ways to the overall morale of staff and create a welcome
environment for resident, patients, family members and guests.
At PPh we spent the last seven years focusing on this approach
and have designed our infrastructure to maintain all levels
of the environment. We can help you raise your level of
comfort and ambiance to new highs.
Over
the years we have developed numerous unique relationships
with our vendors. You would have access to those same vendors,
their service and support and pricing. We can directly make
an impact to your bottom line. Our support, linked with
your strengths, would allow you to achieve goals while maintaining
standards at their highest possible level.
PPh Group
is sincere in its desire to form partnerships with peer
organizations while becoming part of your continued growth
and success.
Housekeeping
and Laundry
Systems,
training and staff development are the core to any successful
program. Our team can conduct an assessment of your existing
program and compare that to recognized industry standards.
Efficiency studies along with measuring the effectiveness
of staff’s work will be measured. Based on specific
benchmarks we can assist in developing a plan that will
focus management’s energy on maximizing performance
and results. These are direct customer service areas which
impact residents, patients and guests alike. Ensuring that
they have the right technical and people skills is critically
important. We have programs designed to strengthen those
skill sets.
Plant
Operations and Maintenance
Starting
with day-to-day oversight through an extensive preventative
maintenance program, this team is poised to assist you in
maximizing your staff’s effectiveness. Without a sound
physical plant and equipment operating at a safe and 100%
level, employees cannot perform at their best. This team
of professionals works in a collaborative fashion with departments
in managing the maintenance process through the use of palm
pilots for their work order system. All of their functions
are centrally controlled and tracked for maximum efficiency.
We can work side-by-side with your technicians and management
in implementing systems that would benefit your complete
facility.
Safety
and Security
The heartbeat
of any facility is how safe and secure people feel within
the work environment. This area, often times overlooked,
can make or break the success of an organization. This team
has never accepted the premise that “it could never
happen to us.” Our approach is to plan for the best
and worst case scenario simultaneously. A systems analysis
of your current program would include, but not be limited
to, equipment inspections, rounds, video surveillance, key
control, checklists, fire safety, alarms and other warning
devices. Spending time interviewing staff, residents, patients
and guests is another important component. The perception
of how safe and secure people feel is as important as the
actual success of the program. If you request we can then
work with you in establishing objectives designed to meet
all required guidelines and regulations.
